Refund policy

Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be unused, in the same condition you received it, with tags and in its original packaging. Please keep your receipt or proof of purchase.

To start a return, contact us at lipisevengifts@gmail.com. Please don’t send items back before getting in touch, as unrequested returns may not be accepted. Once your return is approved, we’ll confirm the return address and instructions.

For change-of-mind returns, you are responsible for the cost of return postage. We recommend using a tracked service, as we can’t be responsible for parcels lost in transit.

Once we receive your return, we’ll refund you to your original payment method within 14 days. Refunds include the standard delivery cost you paid.

Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not as described, please contact us as soon as possible. We’ll arrange a refund, replacement or repair and cover the cost of return postage. This policy doesn’t affect your statutory rights under the Consumer Rights Act 2015.

Items that can’t be returned
For hygiene reasons, we can’t accept returns of opened perfumes, cosmetics, earrings and other personal care items once the seal has been broken. Unopened items can be returned as normal. We also can’t accept returns of perishable goods, personalised or made-to-order items, or gift cards.

Exchanges
The fastest way to get a different item is to return the one you have and place a new order once your return is approved.

Return address
Muzuda Faruque, Wattville Road Post Office, 177-179 Holyhead Rd, Birmingham B21 0BD

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lipisevengifts@gmail.com.