Frequently asked questions
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How do I place an order?
Add your items to your basket, head to checkout and complete your details. You’ll receive a confirmation email as soon as your order is placed.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much is delivery?
Standard UK delivery is £3.99. Delivery is free on orders over £35.
My discount code isn’t working. What should I do?
We post limited-time discount codes on our TikTok, and each one has its own start and end date. If your code isn’t working, please check the date shown in the video or caption to make sure it’s still valid. Codes can’t be applied after an order has been placed. If the code is still within its dates and isn’t working, please use our Contact Us page for the quickest and easiest reply.
How do I contact you?
The quickest and easiest way is through our Contact Us page. You can also message us on TikTok. We aim to reply within 1–3 working days.
Can I return my order?
Yes. You have 30 days from delivery to request a return, as long as the item is unused, in its original packaging and has its tags. Please use our Contact Us page first, as it’s the quickest and easiest way to get a reply. Full details are in our Returns Policy.
What if my item is faulty or damaged?
Please use our Contact Us page as soon as possible with a photo, as it’s the quickest and easiest way to get a reply. We’ll arrange a refund, replacement or repair.
When will I get my refund?
Within 14 days of us receiving your return. It goes back to your original payment method.
Can perfume and personal care items be returned?
For hygiene reasons, we can’t accept them back once the seal has been broken.